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Managing Conflict in the Workplace

March 23, 2022 | 8:20 am

IT Dept Managerial Training Managing Conflict Professionally Managing Conflict in the Workplace

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Question 1 of 5

1. Question
What’s the first thing that needs to be done in resolving conflict?
- Prevent the conflicts
- Clarify what is source of conflict
- Listen actively
- Come up with solutions
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Question 2 of 5

2. Question
Where should conflict be dealt with?
- Through group chat
- Through group email.
- A private safe space where the parties can talk face to face.
- In the conference room so that any employee can come in and participate
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Question 3 of 5

3. Question
How do you investigate the conflict?
- You listen to the concerns, take your time and investigate the case.
- You assume the answer and dictate new policies
- Dismiss the feelings and get to the facts
- Only deal with the surface
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Question 4 of 5

4. Question
How should the best solution be determined?
- Find common ground. The solution needs be something both parties can live with.
- An arbitrary solution determined by a neutral observer
- Come up with two solutions and flip a coin
- Let the solution organically
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Question 5 of 5

5. Question
What should be done going forward?
- Never presume the issue is resolved
- Decide on preventative strategies
- Effectively communicate going forward
- Fire the employee that causes the first conflict.
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