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Resolving Employee Performance Issues

March 23, 2022 | 10:12 am

IT Dept Managerial Training Resolving Employee Performance Issues Resolving Employee Performance Issues

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Question 1 of 5

1. Question
What’s the first thing a manager can do to resolve performance issues?
- Create and Maintain Safe Spaces
- Open Door Policy
- Formal reviews
- Set expectations up front
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Question 2 of 5

2. Question
What is the benefit of an Open Door Policy?
- It encourages backbiting and gossip
- It allows management to document excuses
- It encourages feedback, active listening and teamwork
- It encourages ventilation.
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Question 3 of 5

3. Question
What’s the first step in resolving conflict?
- Find a safe and private place
- Clarify what's the source of the conflict
- Make it Personal
- Create an HR form
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Question 4 of 5

4. Question
Why is it important to listen actively?
- Taking this approach will encourage both these parties to articulate their thoughts in an open and honest manner as well as comprehend the causes of the conflict and identify solutions.
- Taking this approach will let parties take a long lunch which will allow them to relax.
- Taking this approach will make sure the parties will listen to management telling them what to do.
- Taking this approach will make sure HR will listen so they know who to fire.
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Question 5 of 5

5. Question
What makes a solution comprehensive?
- It's a solution that takes the most time to implement
- It's a solution that blames everyone and everything
- It's a solution that all parties that can agree on, its preventative and places responsibilities on both parties.
- It's a solution which HR approves
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